Frequently Asked Questions
To help new customers get started with our service, we have compiled a list of FAQs that will
help explain the basics, how to setup account registration and how to configure advanced features. You can
either select from the category list or use the search field below to find an answer to your question.
If you are unable to find an answer, or need additional help, please call us on: 01296 252 001
How to block numbers
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You are able to block a certain number or group of numbers for individual numbers, or the whole account.
1. To do so by number, we have a feature which allows you to add a conditional call routing module. The module is called ″Caller ID Routing″ and you simply add it to the beginning of your call route. In this module, you can choose from:
- Starts With
- Ends With
And then simply enter the value into the box. For example, if there is a particular number you wish to block (hypothetically 01234 567890), you enter: ″Equals″ > ″01234567890″. Then, you choose what happens after for each condition:
What happens if there is a match (I would choose “hang up” if it's a cold caller number for example!)
What happens if there is no match (continue call route as normal.)
2. To block certain numbers for a whole account, you can navigate to VoIP> Calls > Restrictions and carry out the same process as the above. Just make sure to select whether you would like to apply this to inbound or outbound calls!