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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 01296 252 001

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FAQs My Account

Why does my page not display correctly in Internet Explorer?

Why does my page not display correctly in Internet Explorer?

We find there are very few of our customers now using Internet Explorer and have therefore taken the decision to no longer support this. Microsoft is aware that their technical advice has caused issues on some websites with caching (how a page's changes are saved) when using Internet Explorer and Microsoft Edge. This means we can spend more time using our technical knowledge to bring you bigger and better features in other areas!


We highly recommend Chrome and you can also take a look at the most highly recommended browsers, or view the picture below for a quick snapshot of browser usage in 2017:

Browser Statistics


If you need any further help today, please don't hesitate to contact our friendly support team on 01296 252 001 or by email!

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