Frequently Asked Questions
To help new customers get started with our service, we have compiled a list of FAQs that will
help explain the basics, how to setup account registration and how to configure advanced features. You can
either select from the category list or use the search field below to find an answer to your question.
If you are unable to find an answer, or need additional help, please call us on: 01296 252 001
How do I change my Standard Ring in my Call Route?
The tone that the caller will hear in every call route is set to Standard Ring by default, but you can easily change this to anything that suits you.
In order to change this you will need to upload an audio file to the audio tab in dashboard, once uploaded it will appear in drop down box in the call route where you will be able to select this audio.
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